Terms of Use

Lets Make Progress (Pty) Ltd is pleased to set out their Terms and Conditions, which will apply to the work we do for you. These Terms and Conditions and the Quote/Production Estimate supplied to you form the contract between us for the provision of Lets Make Progress (Pty) Ltd’s services.

1.Lets Make Progress (Pty) Ltd Role:

1.1. The Services: Lets Make Progress (Pty) Ltd will provide the services described in the Quote/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, Think will seek to discuss it with you at the earliest opportunity to agree upon any variations to the scope of the Services and the Quote/Production Estimate, which may be necessary.

Authors Corrections. Unless specified in the Quote/Proposal, we include 2 rounds of changes on all items following the presentation of an initial concept. Revisions briefed thereafter will be charged according to Lets Make Progress (Pty) Ltd standard hourly rate card.

1.2. Information: To maximize Lets Make Progress (Pty) Ltd’s effectiveness we must work with you as a team. Often Lets Make Progress (Pty) Ltd’s work will be dependent on you (or your other advisers) providing information promptly. To avoid unnecessary verification, Lets Make Progress (Pty) Ltd will assume all information you provide is complete and accurate unless you tell us otherwise.

1.3. Incidentals: Couriers or printed proofs from external printers if required, to be charged to the client.

1.4. Termination: Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.

1.5. Force Majeure: Lets Make Progress (Pty) Ltd shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside Lets Make Progress (Pty) Ltd’s reasonable control.

2.Payment Terms:

2.1. Payment Terms: Invoices shall be settled by bank transfer into Lets Make Progress (Pty) Ltd’s nominated bank account within 14 days of the date on the invoice unless agreed otherwise. Lets Make Progress (Pty) Ltd will retain ownership of all work until full payment has been made.

2.2. Other Specialist Services: Lets Make Progress (Pty) Ltd’s estimate is exclusive of third-party costs such as photography, illustration, video production, sound recording etc unless otherwise included in the estimate. Lets Make Progress (Pty) Ltd may, unless you instruct us otherwise, seek such specialist services on areas outside our expertise. The costs of such services will be passed on to and will be quoted accordingly.


3.1. In most cases, Lets Make Progress (Pty) Ltd will provide a scoping document that details the functionality in the work we do for our clients, this includes but is not limited to a website, application, or marketing campaign. Where the client signs and approves this scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.


4.1. Content and Images:  It is your responsibility to provide us with the required information about your business and marketing objectives. Lets Make Progress (Pty) Ltd takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied in jpeg, gif, tif, png or psd format. The text should be supplied as a Microsoft Word document. Failure to supply material in an easily accessible format may result in additional costs being incurred for retyping text. Where the content which is provided is in a form where a significant amount of copywriting is required, a further charge may be made.

4.2. Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.

4.3. Client-supplied images should always be high-res images at 300DPI for print purposes. If they are solely for use on the web, then lower resolution images are acceptable.  Lets Make Progress (Pty) Ltd will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use.  We cannot use images taken from Google.

4.4. If you are using images of children that you have taken, then we will assume that you have been permitted to use these images.

4.5. You grant Lets Make Progress (Pty) Ltd permission to utilize logos and any other company identity to create the project. You agree to indemnify Lets Make Progress (Pty) Ltd from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.


5.1. Confidentiality: Save as required by law, Lets Make Progress (Pty) Ltd will keep your documents and affairs confidential at all times unless you permit disclosure or the relevant circumstances are already in the public domain. Lets Make Progress (Pty) Ltd may, however, disclose your documents and affairs to:

(i)  such of your other service providers as you inform Lets Make Progress (Pty) Ltd are involved in any assignment on which Lets Make Progress (Pty) Ltd is instructed;

(ii) Lets Make Progress (Pty) Ltd’s affiliates or related parties; and

(iii)  any other service provider to whom Lets Make Progress (Pty) Ltd may properly delegate aspects of any assignment in order to provide a full range of services to you.

6.Intellectual Property:

6.1. Freedom to use Ideas and IP: Lets Make Progress (Pty) Ltd may develop or use for other clients any ideas, concepts, source code, information or know-how reflected in any of the materials provided to you (in whatever form) or otherwise developed during providing services to you.

6.2. Ownership of Materials and Intellectual Property: All products, creative works, plans for designs, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copy, artwork, production services, public and other marketing material (whether on paper, computer disk, by email or in some other digital format) accepted by Lets Make Progress (Pty) Ltd, shall, upon you paying Lets Make Progress (Pty) Ltd in full for the relevant materials, be your property, except to the extent that any intellectual property rights therein have been reserved by Lets Make Progress (Pty) Ltd or third parties engaged or employed by Lets Make Progress (Pty) Ltd.

6.3. Portfolio Rights. Lets Make Progress (Pty) Ltd retains the right to showcase your project on their website and design portfolio for the sole purpose of promoting our work.

6.4. Working Files and Copyright. Lets Make Progress (Pty) Ltd owns the legal copyright of our working files. Working files are our intellectual property and this can be and not limited to design concepts, design elements, infographics, fonts and imagery. Working files are not released as part of our projects. If you wish to be supplied with working files, then this needs to be requested and we will supply a quote for this release.

7.0. Indemnity:

7.1. All services may be used for lawful purposes only. You agree to indemnify and hold Lets Make Progress (Pty) Ltd harmless from any claims resulting from your use of our service that damages you or any other party.

8.0. Liability:

8.1. Our total liability to you in contract or tort arising in connection with this contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings or any other indirect or consequential loss.


9.1. Variation: These Terms and Conditions (and/or the contents of any agreement to which they relate) may be varied or superseded at any time by agreement in writing between us. Any such variation shall not affect any rights or obligations of either of us that may already have accrued, unless otherwise specifically agreed.

10. Project Timeframe:

10.1 The client acknowledges that the estimated time provided for project completion is 21 days.
10.2 The client agrees to ensure that the project is completed within the estimated time frame.
If the project is not completed within the estimated time frame, the client will be subject to a late fee of 400 Rand.
The late fee will be payable for every additional week the project remains incomplete.
The late fee is in addition to the initial agreed-upon project fee.

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